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Victoria International Airport Wins Prestigious Customer Service Award
Mar 11, 2013
Victoria International Airport’s (YYJ) commitment to providing excellent customer service has earned it the prestigious Airports Council International (ACI) Award forAirport Service Quality (ASQ) in 2012. Victoria International Airport ranked first overall for airports in North America carrying up to 2 million passengers a year.
“The Airports Council International Airport Service Quality Award is the highest possible distinction in the industry and we are honoured to be recognized”, said Geoff Dickson, President and CEO of the Victoria Airport Authority.
ASQ Awards were presented in categories that included Best Airport by Region, Best Airport by Size and Best Improvement.
YYJ has participated in the ASQ Survey since 2010 and has consistently maintained an above average ranking in its category and among the best Canadian Airports. Since its creation in 2006, the ASQ Awards have become the world’s leading airport passenger satisfaction benchmark with over 275 airports participating. The ASQ Awards recognize and reward the best airports in the world based on the ACI’s passenger satisfaction surveys.
“The ASQ customer satisfaction benchmarking program measures more than 30 aspects of customer service including airport ambience, efficiency and courtesy of staff, security screening processes, overall cleanliness, and value for money in food and beverage and retail outlets. Without the efforts of our airport community - security officers, airline partners, restaurant and retail staff, car rental companies, cleaners, volunteers and so many others, this award would not have been possible”, said Dickson.
Victoria International Airport will be officially recognized for this significant achievement in June at the ASQ Awards Ceremony being held during the ACI World Annual Congress & Exhibition 2013.
About the ASQ Awards
The annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to Airport Council International (ACI’s) passenger satisfaction survey. They represent the highest possible accolade for airport operators and provide an opportunity to celebrate the commitment of airports worldwide to continuously improve the passenger experience.
Since its creation in 2006, the ASQ Survey has become the world’s leading airport passenger satisfaction benchmark.
Victoria International Airport has participated in the ASQ Survey since 2010 and has consistently maintained an above average ranking amongst its panel of peer airports and among the best Canadian airports.
About Victoria International Airport
Victoria International Airport (Airport Code: YYJ) is the 10th busiest airport in Canada with over 1.5 million passengers per year. Victoria is well served with more than 120 daily flights throughout North America and was most recently rated among one of the top ten most-loved airports in the world by CNNGo.