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Victoria International Airport Receives ASQ Customer Service Award

Jun 11, 2013

In March of this year, the Victoria International Airport (YYJ) learned that its commitment to providing excellent customer service earned itself the prestigious Airports Council International (ACI) Award for Airport Service Quality (ASQ) in 2012. Victoria International Airport ranked first overall for airports in North America carrying up to 2 million passengers a year.

Today, Geoff Dickson President and CEO of the Victoria Airport Authority proudly accepted the award at the ASQ Awards Ceremony which was held as part of the ACI World Annual Congress & Exhibition in Istanbul, Turkey.

“The Airports Council International Airport Service Quality Award is the highest possible distinction in the industry and we are honoured to be recognized”, said Dickson.

YYJ has participated in the ASQ Survey since 2010 and has consistently maintained an above average ranking in its category and among the best Canadian Airports. Since its creation in 2006, the ASQ Awards have become the world’s leading airport passenger satisfaction benchmark with over 275 airports participating. The ASQ Awards recognize and reward the best airports in the world based on the ACI’s passenger satisfaction surveys.

“The ASQ customer satisfaction benchmarking program measures more than 30 aspects of customer service including airport ambience, efficiency and courtesy of staff, security screening processes, overall cleanliness, and value for money in food and beverage and retail outlets. Without the efforts of our airport community - security officers, airline partners, restaurant and retail staff, car rental companies, cleaners, volunteers and so many others, this award would not have been possible”, said Dickson.

Geoff Dickson receives YYJ ASQ Customer Service Award
Geoff Dickson, Victoria Airport Authority President & CEO accepting Airport Service Quality (ASQ) Customer Service Award in Istanbul, Turkey.

About Victoria International Airport

Victoria International Airport (Airport Code: YYJ) is the 10th busiest airport in Canada with over 1.5 million passengers per year. Victoria is well served with more than 120 daily flights throughout North America and was most recently rated among one of the top ten most-loved airports in the world by CNNGo and named the 2012 Best Airport in North America serving up to 2 million passengers by Airports Council International.

Media Contact

James Bogusz, Director Airside Operations, Technology & Environment
Phone:  (250) 953-7570