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Customer Satisfaction High at Victoria International Airport!
Mar 24, 2003
Results of the Victoria International Airport Departing Passenger Satisfaction Survey undertaken by the Victoria Airport Authority shows that travellers are very pleased with the new and improved airport. Overall, 96% of travellers rated Victoria International Good/Excellent. Victoria Airport Authority interviewed 487 departing passengers over a two week period.Thanks to all of those people who participated in our survey! The Victoria Airport Authority welcomes comments at anytime. Comments can be forwarded to us through our website here.
| Poor % | Fair % | Good % | Excellent % | |
| Parking Facilities | 4 | 7 | 61 | 31 |
| Curb space for drop-off | 3 | 13 | 53 | 30 |
| Taxi Service | 4 | 15 | 58 | 22 |
| Airporter Service | 3 | 16 | 51 | 30 |
| Availability of Baggage Carts | 2 | 9 | 45 | 43 |
| Quality of Facility | 1 | 7 | 46 | 46 |
| Waiting time in check-in queue/line | 2 | 7 | 43 | 49 |
| Food Services - Capital Brew Coffee Bar | 7 | 21 | 54 | 18 |
| Food Service - Airside Cafe | 7 | 23 | 54 | 17 |
| Retail (Gift Shop) | 3 | 16 | 59 | 23 |
| Preboard Screening | 2 | 8 | 47 | 43 |
| Availability of Washrooms | 0 | 2 | 48 | 49 |
| Cleanliness of Washrooms | 2 | 3 | 44 | 52 |
| Departure Gate Area | 0 | 2 | 47 | 51 |
| Flight Information Display System | 1 | 8 | 50 | 41 |
| Building Signage | 0 | 6 | 55 | 38 |
| Overall Rating of Victoria International Airport | 0 | 4 | 55 | 41 |
Other Survey Findings
Number of times passengers departed from Victoria International Airport
|
1 |
51% |
|
2 |
15% |
|
3-5 |
19% |
|
6-10 |
8% |
|
10+ |
8% |
How did travellers get to the airport?
|
Own Car |
19% |
|
Taxi |
12% |
|
Dropped Off |
38% |
|
Rental Car |
20% |
|
Airporter |
8% |
|
Other |
2% |
What was the purpose of the trip?
|
Business |
29% |
|
Pleasure |
62% |
|
Both |
9% |
Age Group of travellers
|
18-24 |
11% |
|
25-34 |
15% |
|
35-49 |
31% |
|
50-59 |
22% |
|
60+ |
21% |
