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Services at YYJ


Victoria Airport Authority is subject to the Canadian Transportation Agency's Accessible Transportation for Persons with Disabilities Regulations and the regulations that apply to it.

Accessibility Training

As a transportation service provider, certain employees and contracted service provider at the airport are required to complete accessibility training that is appropriate to the supporting their role at the airport.  Training is a requirement of the Canadian Transportation Agency and its goal is to prepare staff to assist guests and travellers at the airport.

Complaint Resolution Services and Accessibility Feedback

If you have a concern or comment relating to accessibility, please complete our Contact Form.  Select Accessibility & Feedback in the Category field. A member of our team will contact you to follow-up during regular business hours.  We will reply promptly and will always work to enhance our accessibility at the airport.

Curbside Assistance

  • Victoria Airport Authority’s Curbside Assistance Program supports travellers who require extra assistance to and from their flights.

    Curbside assistance is provided by YYJ’s Passenger Engagement and Safety Officers (PESO) who help people with disabilities or reduced mobility move through the terminal. At YYJ, the program is available to departing passengers from an outdoor curbside area to the indoor airline check-in service counters and for arriving passengers from the baggage claim area to the exterior curbside and parking areas.

    PESOs provide help with baggage and wheelchairs, and guiding assistance for people who are blind or have low vision. YYJ's designated curbside assistance drop-off and pick-up area is equipped with accessible seating, signage and an intercom system. Wheelchairs are available upon request.

    The Curbside Assistance Program complies with the Accessible Transportation for Persons with Disabilities Regulations and is available 24/7 through the Airport Services Centre (250-953-7511), by making a reservation or by pressing the intercom button arrival at the Curbside Assistance area at the Departures end of curb-front.

  • To make a curbside assistance reservation in advance, please click here for a link to our Curbside Assistance Reservation Form. 
  • Please note that if you do require assistance for your entire travel journey, please ensure you book those services with your airline. 

  • Air Terminal Building Map

Arrival and Check-In

  • Parking lots are located in close proximity to the air terminal building and offer designated accessible parking spaces for people with special needs. These spaces are closest to the terminal building and crosswalks.  View our printable Parking Guide - PDF
  • Designated curbside areas are available for dropping off passengers with reduced mobility.
  • Air terminal building entrances are equipped with automated sliding doors.
  • The departures check-in area is equipped with designated priority self-service check-in kiosks for a person with a disability. These kiosks offer the following features:
    • navigational keypad featuring braille labelling and tactile keys that operable with one hand
    • a headphone jack with volume control for audible instructions
    • anti-glare touch monitors
    • wheelchair accessible height
  • Lowered check-in ticket counter ledges have been incorporated into the counters for wheelchair accessibility.

Security Screening and Personal Assistance

  • Security Officers are located throughout the air terminal building and are available to assist passengers if needed.  They provide site security services, offer directions, can identify locations of TTY telephones, assist with obtaining wheelchairs, and can provide an escort through the air terminal Building.
  • The air terminal building has Red Coat Host Volunteers which are stationed at the Information Desk located in the Arrivals area.  They are easily identified by their bright red blazer and are available to offer assistance or locate a Commissionaire if required.  Hours of operation are Monday - Saturday 8:30 a.m.- 5:30 p.m. (Thursday and Friday in the Summer to 8:00 pm) and Sundays 10:00 a.m. - 4:00 p.m. Read more information about our Red Coat Volunteer Hosts.
  • Wheelchair service is available by the air carrier from the check-in area to the departure gate and onto the aircraft.  Advance notice to the Air Carrier when making the flight reservation is helpful.  Electric cart service is not available.
  • Wheelchairs are located in the departures check-in area and identified on our Air Terminal Building Map.
  • Accessible inter-terminal transportation is not applicable at Victoria International Airport.  There is only one air terminal.
  • Escort passes for someone who is not travelling with a person with a disability but needs to provide additional assistance to the passenger to the departure gate is available.  The escort must have valid photo identification and will be required to clear the Security Screening Checkpoint.  He or she is also subject to the same security screening requirements as the traveller.  The airlines are responsible for administering the program with the support of Victoria Airport Authority.


  • Our lower passenger departure lounge gate counters are equipped with hearing loops.  These are designed to wirelessly send sound directly to a person's hearing aids while eliminating background noise.


  • The air terminal building is equipped with large signage with contrasting colours.
  • Braille signage is located at washroom entrances and in the elevator.

Relieving Areas for Service Animals

  • There are two areas designated as relieving areas for service animals on the grass berm located directly across from the air terminal building.  These areas are equipped with waste bags and receptacles. 
  • The pet relief areas are identified on our Air Terminal Building Map.
  • There is a designated pet relief washroom located post-security in the lower passenger departure lounge.


  • Washrooms are equipped with accessible features such as wheelchair accessible stalls equipped with toilet seat back support, support bars and emergency call button/alarms, automated soap and paper towel dispensers and waste receptacles at appropriate heights for wheelchair accessibility and braille signage.
  • Washrooms are located in all passenger service areas of the air terminal building.
  • An accessible washroom located in the lower passenger departure lounge is equipped with a Changing Places adult change table and hoist, toilet with raised pan and back support, accessible sink and grab rails. 
    • Please note:   Passengers need to bring their own slings and should consult the weight restrictions of their sling.

Accessible Local Ground Transportation

Other Accessibility Features

  • An elevator provides access to the second floor Administrative Offices and the third floor Eagles Landing Observation Lounge.
  • All ATM's are equipped with tactile markers.
  • The air terminal building is equipped with baggage belt start-up alarms and flashing lights.

Helpful Links