Red Coat Information Desk
The Victoria Airport Authority is proud of the men and women who volunteer their time to serve as Red Coat Airport Ambassadors. Named after their bright red blazers, the Red Coats provide invaluable assistance to the travelling public and visitors by answering questions and providing assistance wherever they can. Our friendly volunteers can be found at the Information Desk located across from the rental car counters in the arrivals area. Hours of operation are Monday - Saturday 8:30 a.m.- 5:30 p.m. and Sundays 10:00 a.m. - 4:00 p.m.  

July and August - Monday, Thursday, Friday and Sunday open until 7:00 p.m. 

Air Terminal Building Hours
Doors open by 3:30 a.m. and close at 1:00 a.m.

Bicycle Assembly Station
Located in the East end of the Short Term Parking Lot, our bicycle assembly station includes a work bench, air pump, bicycle parking, storage shed with cardboard bicycle boxes so you can take a box or leave one for someone else, and (4) bicycle storage lockers which can be accessed by visiting our Security Office located just east of the terminal building at a cost of $2.00/day.

ICE Currency Services (250) 656-1266
ICE Currency Services provides Foreign Currency, Travel Insurance, and Phone Cards.
Hours of Operation are Daily 8:00 a.m. - 6:00 p.m.

Lost and Found (250) 953-7511
Lost and Found items that are found inside or outside the terminal building and in the parking areas of the Airport will be taken to the Airport Security Building located to the east of the main terminal building. Items may be claimed beween 8:00 a.m.- 10:00 p.m.daily. Information regarding items may be received by calling (250) 953-7511 or contacting the Airport Security Commissionaires personnally at the Airport Security Building.

Wireless Internet Access
The Victoria Intenational Airport offers high-speed wireless internet service provided by Boingo throughout its entire terminal.

How to Connect
Turn on a wireless enabled laptop, once a wireless connection is established open your web browser (Internet Explorer). Your web browser will automatically load to a internet access sign-on page where you can sign-on,select a service plan, or browse the website of Victoria International Airport at no cost*. Complete the steps as indicated on your screen and you will soon be accessing the web.

Have Any Trouble?
If you have any trouble signing up or logging on, contact technical support at 1-800-880-4117.

*Note - Passengers have FREE access to browse the website of the Victoria International lAirport (www.victoriaairport.com) from their laptops by clicking on the link to our website located in the top right corner of BOINGO'S sign-on page. 

Other Passenger Services

• A Telephone with heightened transmission capablities for the hearing impaired is located in the back of telephones in the Arrivals area just past the foreign currency exchange kiosk. Sit down telephones provide additional privacy and have data ports to accommodate lap top computers.
• Two automated bank machines. One is pre-security across from the giftshop and the second is post security in the lower passenger departure lounge.
• Parent's Room.
• Airside Cafe and Retail Kiosk.
• Business workstations in the upper passenger departure lounge.
• Free baggage carts available inside and outside of the air terminal building for your convenience.
• Common Use Check-In kiosks for self serve check-in.