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FAQ
How soon should I arrive at the airport for my flight?
At Victoria, we would suggest the following:
For a domestic flight, you should arrive at the airport no later than 1 hour before departure time.
For a transborder flight, you should arrive at the airport no later than 1.5 hours before departure time.
For an International flight, you should arrive at the airport no later than 2 hours before departure time.
What can I take in my carry-on baggage?
Currently, CATSA, Canadian Air Transport Security Authority, is responsible for passenger pre-board screening at the Victoria Internationa Airport and airports across Canada. For information about prohibited items we recommend that you browse the CATSA website.
If I am travelling to the United States do I clear Customs in Victoria or the United States?
Victoria International Airport does not currently have a U.S. Pre-Clearance Facility so travellers will clear both U.S. Customs and Immigration upon arrival into the United States.
Does Victoria International offer luggage storage?
Unfortunately for security reasons, the Victoria International Airport does not provide luggage storage at the airport.
One option may be Peninsula Mini Storage, located just off the airport property. They offer an option for short-term rentals. Their office is open Monday to Saturday, from 9 AM to 5 PM. They can be contacted as follows:
Email: penmini@telus.net
Telephone: 250-655-6454
Location: 2072 Henry Avenue West, Sidney BC
Website: www.peninsulaministorage.com
Please keep in mind that you would need to retrieve your luggage before the end of business hours, and you would need your own transportation to these locations as they are located off airport lands.
How do I contact Lost & Found?
Our Lost & Found office can be contacted by calling (250) 953-7511.
Please note that any items lost on board an aircraft are the responsibility of the airline. In these cases, please contact the airline directly.
Where can I find job postings at the airport?
Current employment opportunities with the Victoria Airport Authority can found in the Careers section of our website.
The Airport Authority is not the hiring agency for the airlines, air terminal building tenants or land tenants. We recommend that you contact those companies directly for job opportunities.
If you are interested in employment in the security field as either a
Pre-Board Screener or Airport Commissionaire, a resume may be mailed to:
G4S Secure Solutions (Canada) Ltd.
121-1640 Electra Blvd.
Sidney, BC V8L 5V4
Attention: Regional Manager
Corps of Commissionaires
Victoria International Airport
201-1640 Electra Blvd.
Sidney, BC V8L 5V4
Attention: Detachment Commander
What are the Airport Phone Numbers?
For a listing of the airport phone numbers, please visit our airlines information page and our contact directory.
How can I page someone at the airport?
Our Red Coat Volunteer Information Desk is open from 0830-1630 daily, you can call their desk at (250) 953-7533 or, for after hours, please call the Airport Security Office at (250) 953-7511.
What is the telephone number for the Weather Office in Victoria?
The telephone number for Environment Canada Weather Office in Victoria is (250) 363-0410.
Does Victoria International Airport have a Duty Free shop?
Yes. Duty Free services are provided by HDS Retail North America and they can be reached at (250) 656-0817.
Does Victoria International Airport have public transit bus service?
Yes. BC Transit signigicantly increased service to and from the terminal building at Victoria International Airport in June 2011. Please visit the Public Transportation section of our website for details.
Can I bring my pet into the terminal building?
We kindly request that you say hello or goodbye to your pets outside of the terminal building as pets are not allowed in the airport terminal if they are not contained in a kennel or pet container. Please respect this policy, especially considering the number of people who suffer from severe allergies.
Service animals and animals travelling with their owners are permitted inside the Airport Terminal Building. Animals must be under the control of their owners at all times and must be on a leash or in a travelling container at all times.
Where am I permitted to smoke?
Smoking is only permitted at the end of the departures curb and across the crosswalk from the arrivals curb. Cigarette butt receptacles are provided in those locations.

